Do you work in a busy office where it can sometimes get noisier than you would like? Do you, or do the people you are talking with on the phone have a hard time hearing what is being said during the conversation? Have you considered investing in a better quality phone to use for these important calls? There are several types of phones available today that cancel out the background noise on either end of the phone. To find more information about the best phones for you to choose for a busy office setting, take a few moments to visit my website.
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If the phone system for your business doesn't have a lot of capacity for voice messages, you don't have call forwarding, and all your staff don't have their own private mail boxes for voice messages, it's time to update your system. It's time for you to get a system that works the best for your office and for your staff when no one is in the office. Here are a few options to look for when you update the system.
Call Forwarding
Can all the incoming calls to the office be directed and forwarded, even if no one is in the office? You need a system that allows the caller to get to the staff member they need by entering the extension, and to have all calls forwarded to a mailbox based on the area or department they need to reach. If you have an after-hours emergency line for customers, there needs to be a forwarding service for this as well.
Check Voicemails Out of the Office
The staff should be able to call into the office and check their voicemail, or have their voice messages sent to their cell phones. If they aren't able to set this up, or you don't currently have this service, find out what the cost is. Each person's mailbox should be set up with a passcode so only he or she can listen to their own messages.
Voicemail Priority
If a voicemail is marked as urgent or an emergency by the caller, then it should be sent directly to the staff member or manager of the company. This way it doesn't get lost or mixed in a with a ton of others that the staff member doesn't get to right away when they walk in, and it can get addressed and heard right away. The messages marked urgent should be forwarded immediately for the best customer care.
There are a variety of phone features that you can enjoy in the office, like three-way or multiple line calling for conference calls or meetings, and an intercom system through the phones, but these listed services are a must-have on your list. If someone is calling you and it's after the time that you would normally take a call in the office, or when someone isn't in the reception area, you want to make sure their call doesn't get ignored or lost. Instead, use a forwarding service and message options to make sure every call is heard. Click here to learn more about business call forwarding systems.
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